Shipping Policy

At Bathroom Promotion, we’re committed to providing premium bathroom fixtures and accessories with exceptional customer service. Below you’ll find all the details about our shipping and returns policies designed for your convenience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may have longer delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding certain remote areas in Asia and other select regions). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

We stand behind the quality of our bathroom products. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be in original condition – unused, uninstalled, and with all packaging/tags
• Return must be initiated within 15 days of delivery
• Proof of purchase (order number/receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

• Bidets
• Close Coupled Pans & Cisterns
• Back to Wall Toilets
• Any products that have been installed or used

Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Return shipping address
• Special instructions if applicable

Step 3: Package and Ship Your Return

Please ensure:

• Item is in original packaging with all accessories
• Include the return authorization number inside the package
• Ship to the address provided in your return authorization email

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return:

• We’ll inspect the item within 3 business days
• You’ll receive email confirmation when your return is processed
• Refunds will be issued to your original payment method
• Exchanges will be shipped once the return is approved

Refund Information

Timing:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Amount Refunded:

• You’ll receive a refund for the product cost
• Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

• We’ll ship your replacement item once the return is received and approved
• You’ll be responsible for any price difference if exchanging for a higher-priced item
• If exchanging for a lower-priced item, we’ll refund the difference

Damaged or Incorrect Items

If you received a damaged or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the damaged item or incorrect product received
• We’ll arrange for a replacement at no additional cost to you

Contact Us

For any questions about our Shipping & Returns policy:

• Email: [email protected]
• Business Hours: Monday-Friday, 9am-5pm CST

We appreciate your business and are committed to ensuring your complete satisfaction with your Bathroom Promotion purchase.

Company Address:
Bathroom Promotion
912 Todds Lane
San Antonio, TX 78205
United States