At Bathroom Promotion, we stand behind the quality of our bathroom fixtures and accessories. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition – unused, uninstalled, and with all original packaging and tags
  • Item must be returned within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Bidets
  • Close Coupled Pans & Cisterns
  • Back to Wall Toilets
  • Any products that have been installed or used

Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Bathroom Promotion Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item Name: [Product Name]
Reason for Return/Exchange: [Please specify]
For exchanges: I would like to exchange for [New Product Name/SKU if known]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address
  • Special instructions if applicable

Step 3: Package and Ship Your Return

Please ensure:

  • Item is in original packaging with all accessories
  • Include the return authorization number inside the package
  • Ship to the address provided in your return authorization email

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the item within 3 business days
  • You’ll receive email confirmation when your return is processed
  • Refunds will be issued to your original payment method
  • Exchanges will be shipped once the return is approved

Refund Information

Timing:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Amount Refunded:

  • You’ll receive a refund for the product cost
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

For exchanges:

  • We’ll ship your replacement item once the return is received and approved
  • You’ll be responsible for any price difference if exchanging for a higher-priced item
  • If exchanging for a lower-priced item, we’ll refund the difference

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement at no additional cost to you

Contact Us

For any questions about our Returns & Exchanges policy, please contact our customer service team:

Email: [email protected]
Phone: [Your Phone Number]
Business Hours: Monday-Friday, 9am-5pm CST

We appreciate your business and are committed to ensuring your complete satisfaction with your Bathroom Promotion purchase.