Welcome to Bathroom Promotion’s FAQ section! We’ve compiled answers to the most common questions about our premium bathroom fixtures, delivery services, and customer policies. Whether you’re a homeowner renovating your space or a professional working on multiple projects, you’ll find helpful information below.
Product Information
What types of bathroom products do you offer?
We specialize in high-quality bathroom fixtures and accessories including:
- Basins and basin taps (including corner and cloakroom basins)
- Baths, bath panels, and bath screens
- Toilets (back-to-wall, close coupled pans & cisterns)
- Bidets and bidet taps
- Bathroom cabinets and storage solutions
- Bathroom accessories and hardware
Are your products suitable for professional installations?
Absolutely! Many of our customers are contractors and designers. Our products meet industry standards and we offer:
- Bulk order discounts
- Specialized packaging for multiple-item shipments
- Durable fixtures designed for long-term use
Do you provide product specifications and installation guides?
Yes, detailed product specifications and installation instructions are available for all items. These can be downloaded from each product page or requested via email at [email protected].
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
- Faster checkout process
- Order history tracking
- Saved shipping addresses
- Exclusive offers for registered customers
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery, but if you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
Payment Options
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide from our San Antonio warehouse, excluding some Asian and remote areas. During checkout, you can enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Faster delivery via DHL or FedEx (10-15 days after dispatch), recommended for urgent needs with real-time tracking and signature confirmation.
- Free Shipping: Economical option via EMS (15-25 days after dispatch) for orders over $50, perfect for larger renovation projects with flexible timing.
How long does order processing take?
Our warehouse team carefully prepares each order within 1-2 business days, inspecting every item before specialized packing to ensure safe transit of your bathroom fixtures.
Can I track my order?
Yes! You’ll receive email notifications at every stage with tracking information. Both our standard and free shipping options include tracking capabilities.
What if I need to adjust my delivery date?
Our carriers can often accommodate special requests for bathroom fixtures that require someone to be home. Contact us at [email protected] as soon as possible to arrange alternative delivery options.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact us to initiate a return and receive authorization before sending items back.
What if my item arrives damaged?
We take great care in packing fragile bathroom fixtures, but if damage occurs, please:
- Contact us immediately at [email protected] with photos of the damaged item and packaging
- Do not dispose of any packaging materials
- We’ll arrange for replacement or refund as per your preference
Who pays for return shipping?
For damaged or incorrect items, we cover return shipping costs. For other returns, customers are responsible for return shipping unless otherwise specified.
Additional Questions
Do you offer discounts for large orders?
Yes! Contractors and designers working on multiple bathroom projects can contact us directly at [email protected] for bulk order pricing and customized shipping solutions.
How can I contact customer service?
Our customer service team is available via:
- Email: [email protected]
- Mail: 912 Todds Lane, San Antonio, US 78205
Didn’t find the answer you were looking for? Our bathroom specialists are happy to help with any additional questions about our products or services. Contact us today and let us help you create the bathroom of your dreams!
Happy renovating from the Bathroom Promotion team!